BidMyCleaning Banter – Posts from your online marketplace for cleaning services

Where House Cleaning Services Fail

Posted by Candice on November 5, 2009 at 23:22 pm

Top Gripes With House Cleaners

Does your house cleaner make you want to tear you hair out? A recent survey of CHECKBOOK.org subscribers revealed the various complaints people have with house cleaning services. Consumers’ CHECKBOOK is an independent, nonprofit consumer organization founded in 1974 with the purpose of providing information to help consumers get high quality services and products at the best possible prices.

The top gripes customers have with their cleaning service were identified.

These are:

1. 58% – Poor Work or Inconsistent Results. [Cleaning was not done according to rater’s standards or work quality was often inconsistent from one week to the next.]
2. 22% – Customer Service. [Lack of responsiveness by service’s managers when problems arose, poor communication or rude treatment by staff, or failure to deliver on promises.]
3. 18% – Reliability [Firm missed appointments or was late showing up for appointments. Mentioned in 18 percent of complaints.]
4. 16% – Damage to Belongings or Property
5. 14% – Price [Service’s fees were too high]
6. 10% – Language Barrier [Difficulty communicating with cleaning staff]
7. 9% – Fees and Overcharges [Customer was charged more than estimated, the service did not disclose all fees in advance, added undisclosed extra fees, billed incorrect amounts, or would not work with customer to satisfy billing disputes]

Bidmycleaning.com is an online marketplace that connects customers searching for house cleaners and house cleaners and cleaning companies offering maid service, window cleaning or carpet cleaning. At Bidmycleaning.com we can help you avoid the gripes above.

1. Poor Work or Inconsistent Results – We screen every individual or company that applies to be a part of our marketplace. We review previous customer testimonials to ensure that they are recognized for providing quality service. We monitor reviews on an ongoing basis and if we find a company is getting negative reviews we will remove them from our marketplace. Once you have used Bidmycleaning.com you can switch providers quickly and easily if ever you become dissatisfied with your provider.
2. Customer Service – We make it easy for you to manage your ongoing relationship with your provider. You can reschedule or cancel your appointments online without needing to contact your provider. If you contact your provider with a service complaint and do not receive a satisfactory response we will mediate. We guarantee your satisfaction.
3. Reliability – When you schedule your service using with Bidmycleaning.com you select a service window. All service providers listed in our marketplace commit to arriving promptly on the appointed day and time. There are times when traffic or vehicle breakdowns occur and sometimes the provider falls ill. Our providers commit to communicating such issues to our customers timeously and offering an alternative appointment time.
4. Damage to Belongings or Property – While our providers commit to taking care of your home and belongings as if it were there own accidents do happen. We have a range of providers including insured and bonded providers for additional protection.
5. Price – The price you see is the price you pay. Bidmycleaning.com is the only site that allows you to get instant bids tailored to your needs from local cleaning providers.
6. Language Barrier – At Bidmycleaning.com you have a range of providers to choose from so you can be sure to choose one that speaks your language. If however you find you are having difficulty communicating with your original provider you can easily make the switch to a different one.
7. Fees and Overcharges – There are no hidden fees – the bid you see on the website it the final price you pay. If it does happen that the provider arrives at your home to find that a standard cleaning will not be sufficient and a deep cleaning is required they have the ability to increase or decrease the final amount you are charged but only after agreeing this with you. Bidmycleaning.com holds all funds for seven days after the transaction to protect you.

Visit Bidmycleaning.com today and try us out. Just enter your zip code, some details about your home and you can instantly see prices for house cleaning.